Emotional Intelligence for Managing Results in a Diverse World: The Hard Truth about Soft Skills in the Workplace

Type

Book

Authors

Lee Gardenswartz

Jorge Cherbosque

Anita Rowe

ISBN 10

0891062556

ISBN 13

9780891062554

Tags

Management, Training

Description

Whether working across time zones from here to Dubai or encountering differences with teammates in the next office, anger and frustration are easy to come by when others don't do things our way, follow directions, or respond the way we think they should. And when emotions manage our relationships with others—especially in the workplace—conflict, disengagement, and low morale result. Emotional Intelligence for Managing Results in a Diverse World offers managers, supervisors, and team leaders alike a proven approach to capturing and using the energy of emotions to bridge difference, turn difficult relationships into satisfying ones, and create a healthier workplace and more effective organizations. - from Amzon

Number of Copies